I love to shop at Target, but I got so mad last week that I decided to boycott Target. I registered there for my baby shower, and got quite a bit of stuff from there. All of it I love, but I got duplicates of a few things, and then some things you just only need so much of. I have about 25 0-3 mos onesies, and that doesn't count the 4 packages I planned on exchanging for bigger sizes. So I gathered all of the things I wanted to exchange and went to Target customer service. Unfortunately if I was given gift receipts, I no longer had them. I wasn't careful about saving them because I had no intention of returning the things I got, and because in the past, Target has had a fairly easy return policy. Apparently things have changed and they are quite strict about returns. Even things that were on my registry and it showed it was purchased could not be returned or exchanged. I left with the phone # to corporate office and intentions to call and complain. The next day I called, and the guy on the phone (who spoke with a foreign accent and I could barely understand him) asked for my name and number right away before helping me. I assumed this was in case we got disconnected he could ring me back. Oh No, because after he told me he could not help me, that the return policy was changed, he offered to transfer me to his supervisor. Well he put me on hold for 5 minutes first, then realized the connection didn't go through, tried again and disconnected our call. I waited thinking he would call me back, but he didn't. I was so frustrated that I swore I would never shop at Target again. My mom insisted I should keep calling until they get so sick of hearing from me they just give in, but I don't have as much persistence for justice that my mom does.
Then I found a sale item that I really wanted to buy for my niece in the Target ad for the black Friday shopping sales. I made an exception and went in and bought what I needed. I told my sister Rachael who was with me that it was a one time exception, but she said this was just the first of many exceptions I would likely make and I was only hurting myself by boycotting them.
Well tonight I went to the big mall in South Bend about 30 minutes away, and since there was a Target close by, I decided to try one more time to exchange a few items, thinking a different Target might not be as strict. Guess what? No problem, the items were returned for a store credit with no questions asked! What a difference. And the best part is now I don't have to boycott Target. I guess were both lucky!